Desktop Support Team Manager
Location:EMBL-EBI Hinxton near Cambridge, UK
Staff Category:Staff Member
Contract Duration:3 years
Grading:7 (monthly salary starting at £3,193 after tax). For more information about pay and benefits click here
Closing Date:26.02.2017
Reference Number:EBI_00878

Job Description

We are seeking a highly proficient and motivated Desktop Support Team Manager. The successful applicant will manage and develop desktop services (Operating System & application support, account management, Anti Virus software, client hardware selection & management) offered by the Desktop Team providing both technical and service delivery management.

Additionally the applicant will act as a line manager for the four members of the Desktop Team.

The Desktop Team are responsible for the support and administration of EMBL-EBI’s 850 Windows, Linux and OS X clients and their supporting infrastructure including a Windows domain & Windows application servers. The team also provide support for the VOIP phone system and the Audio Visual technology used across the Institute.

The Desktop Support Team Manager will provide technical and line management to the team and contribute to the strategy of the Technical Services cluster.

At EMBL-EBI, we help scientists realise the potential of ‘big data’ in biology by enabling them to exploit complex information to make discoveries that benefit mankind. Working for EMBL-EBI gives you an opportunity to apply your skills and energy for the greater good. As part of the European Molecular Biology Laboratory (EMBL), we are a non-profit, intergovernmental organisation funded by 22 member states and two associate member states and proud to be an equal-opportunity employer. We are located on the Wellcome Genome Campus near Cambridge in the UK, and our 600 staff are engineers, technicians, scientists and other professionals from all over the world.

Qualifications and Experience

Ideally you will be educated to a technical degree level.

It is essential that you have:

  • Experience in managing staff, IT projects and have the ability to lead a team of IT professionals;
  • Experience in providing outstanding support for Windows, ideally in a mixed operating system organization;
  • Excellent interpersonal skills and be a good communicator both orally and in written English;
  • Willingness to work with and build skills on OSX and Linux.

You will have previous experience in similar roles (ideally of working in an academic or research environment), with a working knowledge and interest in technologies and the IT industry.

It is paramount that any candidate has exceptional problem solving skills and works well within a small team and on their own. This role requires a high level of interaction with users of all technical abilities so good customer facing skills are essential.

Excellent English, communication and interpersonal skills are necessary.


EMBL is an inclusive, equal opportunity employer offering attractive conditions and benefits appropriate to an international research organisation. The remuneration package comprises a competitive salary, a comprehensive pension scheme and health insurance, educational and other family related benefits where applicable, as well as financial support for relocation and installation.

We have an informal culture, international working environment and excellent professional development opportunities but one of the really amazing things about us is the concentration of technical and scientific expertise – something you probably won’t find anywhere else.

If you’ve ever visited the campus you’ll have experienced first-hand our friendly, collegial and supportive atmosphere, set in the beautiful Cambridgeshire countryside. Our staff also enjoy excellent sports facilities including a gym, a free shuttle bus, an on-site nursery, cafés and restaurant and a library.

Application Instructions

To apply please submit a covering letter and CV, with two referees, through our online system.

Additional Information

Applications are welcome from all nationalities - visa information will be discussed in more depth with applicants selected for interview.

EMBL-EBI is committed to achieving gender balance and strongly encourages applications from women, who are currently under-represented at all levels. Appointment will be based on merit alone.

The initial contract is for a period of three years with the possibility of a fixed-term extension.

Applications will close at 23:00 GMT on the date listed above.